OUR LATEST ARTICLES
Operata SaaS products launch on new AWS Marketplace for ANZ.

Operata SaaS products launch on new AWS Marketplace for ANZ.

Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace

Article by 
Romilly Blackburn
Published in 
Agent Experience
Supporting the fight against COVID-19

Supporting the fight against COVID-19

Operata is now free to non-for-profits leading COVID-19 projects.

Article by 
Romilly Blackburn
Published in 
CX
Whitepaper: Total Economic Benefit of Operata

Whitepaper: Total Economic Benefit of Operata

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

Article by 
Romilly Blackburn
Published in 
Whitepapers
Operata teams with AWS as Select Technology Partner

Operata teams with AWS as Select Technology Partner

Today, we are pleased to announce that Operata joins the AWS Partner Network (APN) as a Select Technology Partner.

Article by 
Romilly Blackburn
Published in 
Agent Experience
"First impressions count" - Insurance Case Study

"First impressions count" - Insurance Case Study

An Australian regional insurance company successfully transitions their internal IT helpdesk to Amazon Connect.

Article by 
Romilly Blackburn
Published in 
Case Study
CSAT is directly related to voice quality - Telstra Case Study

CSAT is directly related to voice quality - Telstra Case Study

How Australia's largest Telco are measuring and reporting on voice quality using cloud-native tools.

Article by 
Romilly Blackburn
Published in 
Case Study
Just shipped! Operata for Amazon Connect

Just shipped! Operata for Amazon Connect

Introducing the 1st CX & AX Management Platform for Amazon Connect

Article by 
Romilly Blackburn
Published in 
CX
POLQA Vs PESQ

POLQA Vs PESQ

Objective quality scoring explained.

Article by 
Andy Scott
Published in 
Agent Experience