Genesys Cloud Agentic Virtual Agent (AVA) is now a verified Operata integration, live on the Genesys AppFoundry Marketplace.
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Just as a calm river can hide upstream dangers, a quiet contact center can mask issues that will compound under pressure.
Led by Tidal Ventures the round empowers Operata to dismantle the visibility gap left by siloed monitoring tools as enterprises adopt Agentic and Voice AI in the contact center.
Expanding a Global Banking Operation in the US
Introduction: A Regulated Banking Environment Under Pressure
Building a feedback-driven architecture that learns and prevents
Why breadth and context matter as much as depth and determinism
Why “everything is up” doesn’t mean customers are getting the experience they deserve
Why scripted assurance can never substitute for real-time CX intelligence
Learn how CX assurance and observability differ, why both matter for modern contact centers, and how combining readiness testing with real-time insight transforms customer experience operations.
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
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Mountain View,
CA 94040, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
