All the innovative GenAI technology announcements notwithstanding, what made re:Invent successful were the connections and experiences shared between people.

“In our ‘Harmony’ release we’re introducing Tenor AI as a ubiquitous layer of intelligence that opens up conversational data exploration, serves insights directly into the user’s workflow, and points them to areas that need attention the most.” – John Mitchem, Operata Co-Founder and CTO

Our latest release introduces AI-powered CX Observability copilots fueled by a trillion contact center data points.

Amazon Connect Ready designation highlights AWS Partners who have distinguished themselves as leaders in the contact center industry in providing solutions that integrate seamlessly with Amazon Connect software solutions.

Does poor CX drive poor customer sentiment, and what impact does that have on a company’s revenue?

Here are some key observability software requirements to keep in mind for a successful transition to and ongoing operation of a cloud contact center.

Drill-down into correlated Operata and Amazon Connect Contact Lens data unearths valuable CX insights

True CX Observability requires more than technology alone to deliver its best performance.

Don't settle for "good enough". Your customers deserve the best possible experience every time.