Here are some key observability software requirements to keep in mind for a successful transition to and ongoing operation of a cloud contact center.

Drill-down into correlated Operata and Amazon Connect Contact Lens data unearths valuable CX insights

True CX Observability requires more than technology alone to deliver its best performance.

Don't settle for "good enough". Your customers deserve the best possible experience every time.

Gain an “early warning system” for your cloud contact center.

Voice quality may be impacting your CX more than you know.

How to Ensure High-Quality Voice Calls in Cloud Contact Centers

How Integrating Operata Platform and Amazon Connect Contact Lens Delivers Unprecedented CX Insights