Building a feedback-driven architecture that learns and prevents
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How to Ensure High-Quality Voice Calls in Cloud Contact Centers
How Integrating Operata Platform and Amazon Connect Contact Lens Delivers Unprecedented CX Insights
Why the Right Tooling Matters More Now than Ever
A checklist of considerations for new and existing Amazon Connect contact centers
Many contact center organizations are suffering from a hidden “internal” issue that is impacting customer experience.
Learn about call center QA, its impact on customer experience, key best practices and metrics, and its business benefits.
For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
(And why your CCaaS vendor doesn't provide it)
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
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Melbourne
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Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
