For the first time, cloud contact centers can correlate unified technical, operations, and experience data.

(And why your CCaaS vendor doesn't provide it)

Why continuous monitoring is an essential part of every cloud contact center

We are pleased to announce ‘Forte'.

Now available on Amazon Connect, Genesys Cloud and NICE CXone

Operata, the CX observability leaders and Jabra, the audio innovators in contact center and hybrid-working, have collaborated to create the first end-to-end agent experience solution

Softphone Errors, Issue Investigation & Agent Reported Issues

Introducing Playbooks - Curated dashboards for best practice technical & operational insights.

How the world's best cloud contact centers are turning to CX & AX observability to delight customers.