Why continuous monitoring is an essential part of every cloud contact center

We are pleased to announce ‘Forte'.

Now available on Amazon Connect, Genesys Cloud and NICE CXone

Operata, the CX observability leaders and Jabra, the audio innovators in contact center and hybrid-working, have collaborated to create the first end-to-end agent experience solution

Softphone Errors, Issue Investigation & Agent Reported Issues

Introducing Playbooks - Curated dashboards for best practice technical & operational insights.

How the world's best cloud contact centers are turning to CX & AX observability to delight customers.

Australia’s ‘CX performance’ company, Operata, is accelerating the US launch of its business, following international uptake of its real-time performance and experience monitoring platform and major contact center customer wins in the UK and US

A prominent Australian Government Agency has a key role in Australia’s cyber defence, providing monitoring, advice and information to individuals, businesses and critical infrastructure operators.