Andy has a 20+ year history in providing voice and collaboration services into global banks, utilities & enterprises. His experiences in building and operating contact center, voice & collaboration services have driven a strong Service Management ethos.
WebRTC powers browser-based voice in cloud contact centers however, it's sensitive to latency, jitter and packet loss, causing softphone failures. Discover the issues and how real-time monitoring, provided by CX Observability, helps identify and address root causes to prevent disruptions.
Following our successful SOC 2 Type I certification, Operata is excited to announce we've now achieved SOC 2 Type II certification—a testament to our unwavering commitment to safeguarding data, ensuring compliance, and delivering operational excellence.
This release elevates agent performance, optimizes operations, and helps ensure exceptional customer satisfaction. Features include real-time agent guidance and updates for more focused technical and operational efficiency improvement.
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We are pleased to announce that Operata has achieved SOC2 Type 1 certification, marking a significant milestone in our ongoing commitment to security, compliance, and operational excellence.
Before using Operata, Reciprocity identified several goals and operational challenges they sought to address in their contact center operations.
Softphone Errors, Issue Investigation & Agent Reported Issues
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