This release elevates agent performance, optimizes operations, and helps ensure exceptional customer satisfaction. Features include real-time agent guidance and updates for more focused technical and operational efficiency improvement.
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We are pleased to announce that Operata has achieved SOC2 Type 1 certification, marking a significant milestone in our ongoing commitment to security, compliance, and operational excellence.
Before using Operata, Reciprocity identified several goals and operational challenges they sought to address in their contact center operations.
Softphone Errors, Issue Investigation & Agent Reported Issues
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