Romilly Blackburn

With 15+ years experience in voice and messaging SaaS, Romilly is co-founder of Whispir(ASX:WSP) and was it's COO. Recently he was CPO & CMO of Smooch.io (Acq:Zendesk). His background is in enterprise omnichannel, SMS, voice and chat software.

articles by 
Romilly Blackburn
CSAT is directly related to voice quality - Telstra Case Study

CSAT is directly related to voice quality - Telstra Case Study

How Australia's largest Telco are measuring and reporting on voice quality using cloud-native tools.

Article by 
Romilly Blackburn
Published in 
Case Study
Just shipped! Operata for Amazon Connect

Just shipped! Operata for Amazon Connect

Introducing the 1st CX & AX Management Platform for Amazon Connect

Article by 
Romilly Blackburn
Published in 
CX