Romilly Blackburn

With 15+ years experience in voice and messaging SaaS, Romilly is co-founder of Whispir(ASX:WSP) and was it's COO. Recently he was CPO & CMO of Smooch.io (Acq:Zendesk). His background is in enterprise omnichannel, SMS, voice and chat software.

articles by 
Romilly Blackburn
National Coronavirus Helpline - Healthdirect Australia Case Study

National Coronavirus Helpline - Healthdirect Australia Case Study

Healthdirect Australia had to act quickly to ensure the National Coronavirus Helpline could meet expected demand.

Article by 
Romilly Blackburn
Published in 
Case Study
Dancing the POLQA - Phase Pacific Case Study

Dancing the POLQA - Phase Pacific Case Study

Operata worked with Phase Pacific to deliver objective audio quality scoring for cloud contact centers.

Article by 
Romilly Blackburn
Published in 
Case Study
Black Lives Matter.

Black Lives Matter.

It's time for us to speak up.

Article by 
Romilly Blackburn
Published in 
Company
Operata SaaS products launch on new AWS Marketplace for ANZ.

Operata SaaS products launch on new AWS Marketplace for ANZ.

Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace

Article by 
Romilly Blackburn
Published in 
Agent Experience
Supporting the fight against COVID-19

Supporting the fight against COVID-19

Operata is now free to non-for-profits leading COVID-19 projects.

Article by 
Romilly Blackburn
Published in 
CX
Whitepaper: Total Economic Benefit of Operata

Whitepaper: Total Economic Benefit of Operata

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

Article by 
Romilly Blackburn
Published in 
Whitepapers
Operata teams with AWS as Select Technology Partner

Operata teams with AWS as Select Technology Partner

Today, we are pleased to announce that Operata joins the AWS Partner Network (APN) as a Select Technology Partner.

Article by 
Romilly Blackburn
Published in 
Agent Experience
"First impressions count" - Insurance Case Study

"First impressions count" - Insurance Case Study

An Australian regional insurance company successfully transitions their internal IT helpdesk to Amazon Connect.

Article by 
Romilly Blackburn
Published in 
Case Study