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New 'Encore' release is here 🎉 - Playbooks: Curated dashboards for best practice technical & operational insights. Read the post
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John Mitchem

2 articles by John Mitchem

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Metrics to create winning customer and agent experiences

Let’s be honest - measuring actual CX/AX is a tricky business. With so many moving parts to a modern Contact Center service, it is difficult knowing what to monitor, what matters, and what doesn’t. Even if we have an ocean of data available to us, how do we know if the customer indeed did have an exceptional experience - or, more to the point, when they did not?

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Announcing our 1st CEO.

We are thrilled to announce our founders are taking it up a notch to drive the next phase of Operata's evolution.

See Operata in action.

Lock in some time with a Product Specialist.

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