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Our new platform release ā€˜Harmony' is here šŸŽ¶ - AI-Powered Copilots and Featured Insights. Read the post

Dave Van Everen

Dave Van Everen brings to Operata 15+ years of VP-level experience in Cloud Infrastructure, AI, and Contact Center software. He previously held VP Marketing roles at AI startups Veryfi & TetraScience, and product and marketing leadership roles at CCaaS players Five9 and Genesys.

20 articles by Dave Van Everen

Call center quality assurance illustration depicting an agent and a caller with a variety of communications considerations represented as icons between them.
Call Center Quality Assurance: Everything You Need to Know

QA is a fundamental customer service practice for organizations seeking to outpace their rivals by delivering exceptional customer experiences

For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
Operata adds ā€˜people experienceā€™ insights to its CX Observability platform

ā€œFor Operata customers, delivering the best possible customer experience is their top priority,ā€ said Romilly Blackburn, CEO and Co-founder, Operata. ā€œOur correlated CX Observability data is driving unprecedented improvements in CCaaS time to value, service performance, and customer outcomes.ā€

Why enterprises need observability: a customer and agent communicating across a variety of network and infrastructure elements.
Why Enterprises Need CX Observability

A CX Observability platform is complementary to your CCaaS solution and provides unique experience insights to your entire organization.

Continuous monitoring Memphis-style illustration of a woman interacting with a computer screen displaying various charts
How Continuous Monitoring Improves Customer Experience

Continuous monitoring of voice interactions in real time is a fundamental requirement for any call center, and cloud contact centers in particular.

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