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Our new platform release ‘Harmony' is here 🎶 - AI-Powered Copilots and Featured Insights. Read the post

Dave Van Everen

Dave Van Everen brings to Operata 15+ years of VP-level experience in Cloud Infrastructure, AI, and Contact Center software. He previously held VP Marketing roles at AI startups Veryfi & TetraScience, and product and marketing leadership roles at CCaaS players Five9 and Genesys.

20 articles by Dave Van Everen

AWS re:Invent 2023
Operata at re:Invent 2023

All the innovative GenAI technology announcements notwithstanding, what made re:Invent successful were the connections and experiences shared between people.

Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Cent...

“In our ‘Harmony’ release we’re introducing Tenor AI as a ubiquitous layer of intelligence that opens up conversational data exploration, serves insights directly into the user’s workflow, and points them to areas that need attention the most.” – John Mitchem, Operata Co-Founder and CTO

Operata awarded Amazon Connect Ready designation, joins a select group of AWS partners that have achieved this designation.
Announcing: Operata Awarded Amazon Connect Ready Designation

Amazon Connect Ready highlights AWS Partners who have distinguished themselves as leaders in the contact center industry in providing solutions that integrate seamlessly with Amazon Connect software solutions.

The cost of poor customer sentiment represented by a disappointed customer separated from a call center agent by a maze of technology.
The Cost of Poor Customer Sentiment

Does poor CX drive poor customer sentiment, and what impact does that have on a company’s revenue?

Observability software requirements depicted in an illustration of a woman interacting with a touchscreen dashboard showing cloud contact center charts.
Observability Software Requirements for Cloud Contact Centers

Here are some key observability software requirements to keep in mind for a successful transition to and ongoing operation of a cloud contact center.

Call quality and customer sentiment represented by an image of a happy call center agent and a happy customer with several technology icons between them representing factors that can affect call audio quality.
The Impact of Call Quality on Customer Sentiment

Drill-down into correlated Operata and Amazon Connect Contact Lens data unearths valuable CX insights

Zombie Operata
5 Scary Facts About Call Centers

These five fiends make CX wane, haunted by a hidden CSAT drain.

CX Observability software stack represented in a diagram of labeled rectangles and software vendor logos.
The CX Observability Ensemble

Our combined expertise makes our software “sing”.

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Bald man pointing illustration