Thoughts and discussions on Customer Experience
Voice quality may be impacting your CX more than you know.
Why the Right Tooling Matters More Now than Ever
Many contact center organizations are suffering from a hidden “internal” issue that is impacting customer experience.
(And why your CCaaS vendor doesn't provide it)
How the world's best cloud contact centers are turning to CX & AX observability to delight customers.
Announcing our all new Operata platform release - 'Cadenza'.
Operata is now free to non-for-profits leading COVID-19 projects.
Introducing the 1st CX & AX Management Platform for Amazon Connect
Lock in some time with a Product Specialist.
