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Case Study

Operata stories from customers.

2 articles in Case Study

"First impressions count" - Insurance Case Study

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

“CSAT is directly related to the quality of the conversation” - Telco Case Study

Driving increased CSAT through better audio quality.

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