Operata’s CX Risk Score offers a clear and actionable approach to safeguarding these moments. By identifying interaction risks in real-time, organisations can ensure their customer experiences are as seamless as they are meaningful.
Read MoreOur latest release introduces AI-powered CX Observability copilots fueled by a trillion contact center data points.
Amazon Connect Ready designation highlights AWS Partners who have distinguished themselves as leaders in the contact center industry in providing solutions that integrate seamlessly with Amazon Connect software solutions.
Does poor CX drive poor customer sentiment, and what impact does that have on a company’s revenue?
Here are some key observability software requirements to keep in mind for a successful transition to and ongoing operation of a cloud contact center.
Drill-down into correlated Operata and Amazon Connect Contact Lens data unearths valuable CX insights
These five fiends make CX wane, haunted by a hidden CSAT drain.
True CX Observability requires more than technology alone to deliver its best performance.
Don't settle for "good enough". Your customers deserve the best possible experience every time.