New insights, intuitive navigation, and precision metrics come together seamlessly, providing a toolkit that feels both effortless and indispensable for solving practical challenges of contact center performance.
Read More
For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
(And why your CCaaS vendor doesn't provide it)
Why continuous monitoring is an essential part of every cloud contact center
We are pleased to announce ‘Forte'.
Now available on Amazon Connect, Genesys Cloud and NICE CXone
Operata, the CX observability leaders and Jabra, the audio innovators in contact center and hybrid-working, have collaborated to create the first end-to-end agent experience solution
Softphone Errors, Issue Investigation & Agent Reported Issues
Introducing Playbooks - Curated dashboards for best practice technical & operational insights.
Lock in some time with a Product Specialist.
