AI in CCaaS is finally a reality, not just hype. Now, it's about who bolts it on and who builds it because, despite all the "seamless" claims, real usability still matters.
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We are pleased to announce ‘Forte'.
Now available on Amazon Connect, Genesys Cloud and NICE CXone
Operata, the CX observability leaders and Jabra, the audio innovators in contact center and hybrid-working, have collaborated to create the first end-to-end agent experience solution
Softphone Errors, Issue Investigation & Agent Reported Issues
Introducing Playbooks - Curated dashboards for best practice technical & operational insights.
How the world's best cloud contact centers are turning to CX & AX observability to delight customers.
Australia’s ‘CX performance’ company, Operata, is accelerating the US launch of its business, following international uptake of its real-time performance and experience monitoring platform and major contact center customer wins in the UK and US
A prominent Australian Government Agency has a key role in Australia’s cyber defence, providing monitoring, advice and information to individuals, businesses and critical infrastructure operators.
Lock in some time with a Product Specialist.
