New insights, intuitive navigation, and precision metrics come together seamlessly, providing a toolkit that feels both effortless and indispensable for solving practical challenges of contact center performance.
Read More
Voice quality may be impacting your CX more than you know.
How to Ensure High-Quality Voice Calls in Cloud Contact Centers
How Integrating Operata Platform and Amazon Connect Contact Lens Delivers Unprecedented CX Insights
Why the Right Tooling Matters More Now than Ever
A checklist of considerations for new and existing Amazon Connect contact centers
Many contact center organizations are suffering from a hidden “internal” issue that is impacting customer experience.
Learn about call center QA, its impact on customer experience, key best practices and metrics, and its business benefits.
For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
Lock in some time with a Product Specialist.
