Why “everything is up” doesn’t mean customers are getting the experience they deserve

Why scripted assurance can never substitute for real-time CX intelligence

One observability picture across your customers’ human and AI interactions. Now available for 50+ CX platforms.

Operata, the global leader in CX Observability, today announced ‘Maestro’, a major product update that expands its platform to support observability into any contact center, CX, voice AI, or AI Customer Service solution.

Moving from reactive “heroics” to proactive systems.

Jitter disrupts voice calls in subtle but costly ways. Learn what causes it, how it affects CX and agent performance, and why it matters more than most teams realise.

Using assurance for reactive repairs after the fact is old tech. The businesses moving to real-time observability are going to crush customer experience.

Unpacking the meaning behind MOS (Mean Opinion Score)