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Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24) for Advancing Customer Experience with CX Observability
CX Observability monitors signals in technical, operational, and experience data in real-time calls and interactions to spark actions that optimize contact center performance.
OUR LATEST ARTICLES
Australia’s ‘CX performance’ company, Operata, is accelerating the US launch of its business, following international uptake of its real-time performance and experience monitoring platform and major contact center customer wins in the UK and US
A prominent Australian Government Agency has a key role in Australia’s cyber defence, providing monitoring, advice and information to individuals, businesses and critical infrastructure operators.
Fully customizable templated visualization, reporting for deep data driven insights.
Operata joins the AWS ISV Accelerate Program, receiving co-sell support and benefits to easily gain access to millions of active AWS customers with AWS field sellers globally.
We've launched our all new Operata Data Exchange for Amazon Eventbridge!
Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.
Announcing our all new, free 14 Day rapid adoption program.
Operata have launched our all new Assurance toolkit - end-to-end CX Baseline, CX Heartbeat and Performance Testing.