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Our new platform release ‘Harmony' is here 🎶 - AI-Powered Copilots and Featured Insights. Read the post

Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24) for Advancing Customer Experience with CX Observability

CX Observability monitors signals in technical, operational, and experience data in real-time calls and interactions to spark actions that optimize contact center performance.

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OUR LATEST ARTICLES

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National Coronavirus Helpline - Healthdirect Australia Case Study

Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.

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Dancing the POLQA - Phase Pacific Case Study

Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.

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Announcing our 1st CEO.

We are thrilled to announce our founders are taking it up a notch to drive the next phase of Operata's evolution.

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Black Lives Matter.

The ongoing waves of protests across the US are once again shining a light into the systemic failure of the criminal justice system to protect black Americans. It is an ongoing and systemic failure that we share here in Australia.

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Operata SaaS products launch on new AWS Marketplace for ANZ.

Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace

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Supporting the fight against COVID-19

On behalf of everyone at Operata, we want to share our deep appreciation for all those fighting so hard against this outbreak all over the world.

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Whitepaper: Total Economic Benefit of Operata

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

See Operata in action.

Lock in some time with a Product Specialist.

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