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Our new platform release ‘Harmony' is here 🎶 - AI-Powered Copilots and Featured Insights. Read the post

Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24) for Advancing Customer Experience with CX Observability

CX Observability monitors signals in technical, operational, and experience data in real-time calls and interactions to spark actions that optimize contact center performance.

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OUR LATEST ARTICLES

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"First impressions count" - Insurance Case Study

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

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CSAT is directly related to voice quality - Telstra Case Study

Driving increased CSAT through better audio quality.

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Just shipped! Operata for Amazon Connect

We are excited to announce the launch of Operata for Amazon Connect. Now GA.

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POLQA Vs PESQ

The differences between ITU objective quality scoring standards and why you should care.

See Operata in action.

Lock in some time with a Product Specialist.

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