After analyzing over 148 thousand agent-reported issues, we’ve identified the most common problems affecting call quality. What stands out in the data is that certain issues occur again and again, meaning there are consistent areas for improvement.

At Operata, we empower organizations to deliver exceptional customer experiences using observability to deliver deep insights into what matters most.

Operata’s CX Risk Score offers a clear and actionable approach to safeguarding these moments. By identifying interaction risks in real-time, organisations can ensure their customer experiences are as seamless as they are meaningful.

New insights, intuitive navigation, and precision metrics come together seamlessly, providing a toolkit that feels both effortless and indispensable for solving practical challenges of contact center performance.

Following our successful SOC 2 Type I certification, Operata is excited to announce we've now achieved SOC 2 Type II certification—a testament to our unwavering commitment to safeguarding data, ensuring compliance, and delivering operational excellence.

This release elevates agent performance, optimizes operations, and helps ensure exceptional customer satisfaction. Features include real-time agent guidance and updates for more focused technical and operational efficiency improvement.

We are pleased to announce that Operata has achieved SOC2 Type 1 certification, marking a significant milestone in our ongoing commitment to security, compliance, and operational excellence.

CX Observability monitors signals in technical, operational, and experience data in real-time calls and interactions to spark actions that optimize contact center performance.