CX

Moving from reactive “heroics” to proactive systems.

Using assurance for reactive repairs after the fact is old tech. The businesses moving to real-time observability are going to crush customer experience.

CX Observability products allow organizations to monitor their end-to-end customer experience across networks, interactions and agents, and quickly act to maintain service.

Operata’s CX Risk Score offers a clear and actionable approach to safeguarding these moments. By identifying interaction risks in real-time, organisations can ensure their customer experiences are as seamless as they are meaningful.

Does poor CX drive poor customer sentiment, and what impact does that have on a company’s revenue?

Here are some key observability software requirements to keep in mind for a successful transition to and ongoing operation of a cloud contact center.

Drill-down into correlated Operata and Amazon Connect Contact Lens data unearths valuable CX insights

True CX Observability requires more than technology alone to deliver its best performance.