It's been a big year in CX with another ahead.

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

Fully customizable templated visualization, reporting for deep data driven insights.

New agent and customer interaction insights for deeper CX observability. 

Without adequate CX Observability tooling, contact centers are overlooking a key technical issue affecting call quality.

Operata provides a purpose-built CX Observability platform that is like “Datadog for cloud contact centers”

A CX Observability platform is complementary to your CCaaS solution and provides unique experience insights to your entire organization.