This builds on compatibility with Amazon Connect, Salesforce, Zendesk and ServiceNow with more CCaaS platforms to come…

A prominent Australian Government Agency has a key role in Australia’s cyber defence, providing monitoring, advice and information to individuals, businesses and critical infrastructure operators.

Let’s be honest - measuring actual CX/AX is a tricky business. With so many moving parts to a modern Contact Center service, it is difficult knowing what to monitor, what matters, and what doesn’t. Even if we have an ocean of data available to us, how do we know if the customer indeed did have an exceptional experience - or, more to the point, when they did not?

Operata launches our CX observability platform for multiple cloud contact centers

It's been a big year in CX with another ahead.

New agent and customer interaction insights for deeper CX observability. 

A CX Observability platform is complementary to your CCaaS solution and provides unique experience insights to your entire organization.

Without adequate CX Observability tooling, contact centers are overlooking a key technical issue affecting call quality.