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Our new platform release ‘Grandioso' is here 🎶 - Unprecedented agent and customer experience (CX) insights. Read the post

CX

Thoughts and discussions on Customer Experience

28 articles in CX

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"First impressions count" - Insurance Case Study

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

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Whitepaper: Total Economic Benefit of Operata

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

Our new release 'Diva' - introducing the flexible data canvas for mission-critical CCaa...

Fully customizable templated visualization, reporting for deep data driven insights.

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Our all-new Operata platform release - ‘Forte'.

New agent and customer interaction insights for deeper CX observability. 

Agent microphone call quality represented by an illustration of an agent wearing a headset with an alert icon displayed above their laptop.
How Agent Microphones Affect Call Quality

Without adequate CX Observability tooling, contact centers are overlooking a key technical issue affecting call quality.

Observability for cloud contact centers represented in an illustration of an agent and customer with various technology elements between them.
Observability for Cloud Contact Centers

Operata provides a purpose-built CX Observability platform that is like “Datadog for cloud contact centers”

Why enterprises need observability: a customer and agent communicating across a variety of network and infrastructure elements.
Why Enterprises Need CX Observability

A CX Observability platform is complementary to your CCaaS solution and provides unique experience insights to your entire organization.

See Operata in action.

Lock in some time with a Product Specialist.

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