Operata provides a purpose-built CX Observability platform that is like “Datadog for cloud contact centers”

Why Contact Centers Need to Find CX Signals in Noisy Data

Here are a few tips to help you proactively resolve low voice quality issues.

Learn how technical factors impact CX, and what you can do about them.

CX Observability is made from equal parts of innovative technology and “secret sauce”.

Our combined expertise makes our software “sing”.

These five fiends make CX wane, haunted by a hidden CSAT drain.

Drill-down into correlated Operata and Amazon Connect Contact Lens data unearths valuable CX insights