Learn how CX assurance and observability differ, why both matter for modern contact centers, and how combining readiness testing with real-time insight transforms customer experience operations.

One observability picture across your customers’ human and AI interactions. Now available for 50+ CX platforms.

Operata, the global leader in CX Observability, today announced ‘Maestro’, a major product update that expands its platform to support observability into any contact center, CX, voice AI, or AI Customer Service solution.

Moving from reactive “heroics” to proactive systems.

Jitter disrupts voice calls in subtle but costly ways. Learn what causes it, how it affects CX and agent performance, and why it matters more than most teams realise.

Using assurance for reactive repairs after the fact is old tech. The businesses moving to real-time observability are going to crush customer experience.

Unpacking the meaning behind MOS (Mean Opinion Score)

Learn how Virtual Desktop Infrastructure (VDI) affects voice quality, and why surface-level metrics like MOS can be misleading. Discover how CX observability reveals hidden issues.

A step forward in how enterprises manage, assure, and optimize their cloud contact center performance.