OUR LATEST ARTICLES
Our new release 'Cadenza' is here. Data Exchange 🔀 for Amazon EventBridge and more!

Our new release 'Cadenza' is here. Data Exchange 🔀 for Amazon EventBridge and more!

Announcing our all new Operata platform release - 'Cadenza'.

Article by 
Romilly Blackburn
Published in 
CX
Call quality impacts patient outcomes - Everlight Case Study

Call quality impacts patient outcomes - Everlight Case Study

Operata enables Everlight Radiology to look inside their cloud contact center environment.

Article by 
Romilly Blackburn
Published in 
Case Study
Introduction: Accelerate by Operata 🚀

Introduction: Accelerate by Operata 🚀

Accelerate the success of your cloud contact center.

Article by 
Romilly Blackburn
Published in 
Product
The new Operata release 'Buffa' is here. Cloud Contact Center Assurance 🤖 and more!

The new Operata release 'Buffa' is here. Cloud Contact Center Assurance 🤖 and more!

Announcing our all new Assurance release - 'Buffa'.

Article by 
Romilly Blackburn
Published in 
Product
The new Operata release 'Aria' 🎶 is here. Agent Experience Monitoring and more!

The new Operata release 'Aria' 🎶 is here. Agent Experience Monitoring and more!

Announcing our all new release - an 'Aria' to welcome 2021!

Article by 
Romilly Blackburn
Published in 
Agent Experience
Whanaungatanga, better together - Trustpower Energy Case Study

Whanaungatanga, better together - Trustpower Energy Case Study

Amazon Connect & Operata deliver confidence to Mercury agents working from home.

Article by 
Romilly Blackburn
Published in 
Case Study
Dancing the POLQA - Phase Pacific Case Study

Dancing the POLQA - Phase Pacific Case Study

Operata worked with Phase Pacific to deliver objective audio quality scoring for cloud contact centers.

Article by 
Romilly Blackburn
Published in 
Case Study
National Coronavirus Helpline - Healthdirect Australia Case Study

National Coronavirus Helpline - Healthdirect Australia Case Study

Healthdirect Australia had to act quickly to ensure the National Coronavirus Helpline could meet expected demand.

Article by 
Romilly Blackburn
Published in 
Case Study
Announcing our 1st CEO.

Announcing our 1st CEO.

Rapid growth sees our founders doubling down on Operata.

Article by 
Published in 
Company
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