How people use Operata
Voice leading innovation
CCaaS observability in one place
Every second, every call, every agent
End-to-end performance, benchmarking & testing
Proactive answers for data driven decisions
Reduce MTTR & save money
Move to CCaaS faster
Optimise for AX & CX
Singing in the clouds
Our partner ecosystem
Careers at Operata
Guides, advice & FAQs
Hear from our customers
Our latest reads
Full Dev guides & API docs
Latest releases & updates
Current service availability
Introducing Playbooks - Curated dashboards for best practice technical & operational insights.
OUR LATEST ARTICLES
Operata have launched our all new Assurance toolkit - end-to-end CX Baseline, CX Heartbeat and Performance Testing.
Operata have launched our all new Agent Experience Monitoring and Chrome extension, that unlocks Operata superpowers for salesforce.com, Zendesk, ServiceNow and more.
The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.
Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.
Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.
We are thrilled to announce our founders are taking it up a notch to drive the next phase of Operata's evolution.
The ongoing waves of protests across the US are once again shining a light into the systemic failure of the criminal justice system to protect black Americans. It is an ongoing and systemic failure that we share here in Australia.
Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace