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Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24) for Advancing Customer Experience with CX Observability

CX Observability monitors signals in technical, operational, and experience data in real-time calls and interactions to spark actions that optimize contact center performance.

OUR LATEST ARTICLES

5 Scary Facts About Call Centers

These five fiends make CX wane, haunted by a hidden CSAT drain.

CX Observability software stack represented in a diagram of labeled rectangles and software vendor logos.

The CX Observability Ensemble

Our combined expertise makes our software “sing”.

A DIY approach to CX Observability is DOA due to the inherent complexities involved in connecting customers to agents over the internet.

CX Observability: Why DIY is DOA

CX Observability is made from equal parts of innovative technology and “secret sauce”.

CX Observability is the canary in the coal mine that can act as an early warning system for the entire contact center.

CX Observability: The Canary in the Coal Mine

Learn how technical factors impact CX, and what you can do about them.

Illustration depicting poor voice quality between a customer and agent as the customer's voice navigates a complex maze of technology and results in an error.

Is Poor Voice Quality Trashing Your CX?

Here are a few tips to help you proactively resolve low voice quality issues.

WebRTC Observability

WebRTC Observability tools like Operata Platform provide rich technical data that enables deep insights into communication sessions.

Contact Lens actionable insights provided by a "handshake" with Operata Platform.

Turn Contact Lens Data into Actionable Insights

Break Down Organizational and Technology Silos by Harmonizing Technical, Operations, and Experience Data

Observability for Cloud Contact Centers

Operata provides a purpose-built CX Observability platform that is like “Datadog for cloud contact centers”

See Operata in action.

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