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New 'Encore' release is here 🎉 - Playbooks: Curated dashboards for best practice technical & operational insights. Read the post

All new Playbooks

Helping you act faster when issues arise and efficiently use the data to focus efforts that significantly impact your Customer & Agent Experiences. 

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OUR LATEST ARTICLES

The new Operata release 'Buffa' is here. Cloud Contact Center Assurance 🤖 and more!

Operata have launched our all new Assurance toolkit - end-to-end CX Baseline, CX Heartbeat and Performance Testing.

The new Operata release 'Aria' 🎶 is here. Agent Experience Monitoring and more!

Operata have launched our all new Agent Experience Monitoring and Chrome extension, that unlocks Operata superpowers for salesforce.com, Zendesk, ServiceNow and more.

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Whanaungatanga, better together - Trustpower Case Study

The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.

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National Coronavirus Helpline - Healthdirect Australia Case Study

Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.

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Dancing the POLQA - Phase Pacific Case Study

Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.

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Announcing our 1st CEO.

We are thrilled to announce our founders are taking it up a notch to drive the next phase of Operata's evolution.

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Black Lives Matter.

The ongoing waves of protests across the US are once again shining a light into the systemic failure of the criminal justice system to protect black Americans. It is an ongoing and systemic failure that we share here in Australia.

See Operata in action.

Lock in some time with a Product Specialist.

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