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Our latest release introduces AI-powered CX Observability copilots fueled by a trillion contact center data points.
OUR LATEST ARTICLES
Learn how technical factors impact CX, and what you can do about them.
Here are a few tips to help you proactively resolve low voice quality issues.
WebRTC Observability tools like Operata Platform provide rich technical data that enables deep insights into communication sessions.
Break Down Organizational and Technology Silos by Harmonizing Technical, Operations, and Experience Data
Operata provides a purpose-built CX Observability platform that is like āDatadog for cloud contact centersā
To get the most out of Amazon Connect and accelerate your time-to-value, you need to verify that your systems and processes are up to the task.
Without adequate CX Observability tooling, contact centers are overlooking a key technical issue affecting call quality.
QA is a fundamental customer service practice for organizations seeking to outpace their rivals by delivering exceptional customer experiences