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Our new platform release ‘Harmony' is here 🎶 - AI-Powered Copilots and Featured Insights. Read the post

Operata Achieves SOC 2 Type 1 Certification

We are pleased to announce that Operata has achieved SOC2 Type 1 certification, marking a significant milestone inour ongoing commitment to security, compliance, andoperational excellence. This certification highlights ourdedication to providing our customers with the higheststandards of information security, data protection and reliability.

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OUR LATEST ARTICLES

Call quality and customer sentiment represented by an image of a happy call center agent and a happy customer with several technology icons between them representing factors that can affect call audio quality.
The Impact of Call Quality on Customer Sentiment

Drill-down into correlated Operata and Amazon Connect Contact Lens data unearths valuable CX insights

Zombie Operata
5 Scary Facts About Call Centers

These five fiends make CX wane, haunted by a hidden CSAT drain.

CX Observability software stack represented in a diagram of labeled rectangles and software vendor logos.
The CX Observability Ensemble

Our combined expertise makes our software “sing”.

A DIY approach to CX Observability is DOA due to the inherent complexities involved in connecting customers to agents over the internet.
CX Observability: Why DIY is DOA

CX Observability is made from equal parts of innovative technology and “secret sauce”.

CX Observability is the canary in the coal mine that can act as an early warning system for the entire contact center.
CX Observability: The Canary in the Coal Mine

Learn how technical factors impact CX, and what you can do about them.

Illustration depicting poor voice quality between a customer and agent as the customer's voice navigates a complex maze of technology and results in an error.
Is Poor Voice Quality Trashing Your CX?

Here are a few tips to help you proactively resolve low voice quality issues.

WebRTC Observability portrayed by an illustration of a woman pointing at a dashboard with charts and data.
WebRTC Observability

WebRTC Observability tools like Operata Platform provide rich technical data that enables deep insights into communication sessions.

Contact Lens actionable insights provided by a "handshake" with Operata Platform.
Turn Contact Lens Data into Actionable Insights

Break Down Organizational and Technology Silos by Harmonizing Technical, Operations, and Experience Data

See Operata in action.

Lock in some time with a Product Specialist.

Bald man pointing illustration