Product

New Operata releases, updates and product musings.

13 articles in Product

The new Operata release 'Aria' 🎶 is here. Agent Experience Monitoring and more!

Operata have launched our all new Agent Experience Monitoring and Chrome extension, that unlocks Operata superpowers for salesforce.com, Zendesk, ServiceNow and more.

Encore-release-operata.png
Announcing our all-new Operata platform release - ‘Encore.'

Introducing Playbooks - Curated dashboards for best practice technical & operational insights.

multi-ccaas-operata-1669760307.png
The world’s 1st multi-cloud CX observability platform

Operata launches our CX observability platform for multiple cloud contact centers

genesys_agent_experience.png
Introducing the world’s 1st multi-cloud CX observability platform

This builds on compatibility with Amazon Connect, Salesforce, Zendesk and ServiceNow with more CCaaS platforms to come…

See Operata in action.

Lock in some time with a Product Specialist.

Bald man pointing illustration