AI-powered CX Observability platform, built for cloud contact centers
Real-time monitoring of every second, every call, every agent
End-to-end performance, benchmarking and load testing
Proactive recommendations for enhanced AX and CX
Operata guides agents with real-time recommendations and best practices
Bring CX data to Operata and deliver new insights to 3rd-party systems
Curated insights and recommended actions to improve key metrics, powered by Tenor AI™
Real-time intelligent guidance for agents, powered by Tenor AI™
Natural language to interact with CX Observability data powered by Tenor AI™
Curated playbooks with interactive dashboards for proactive insights and actions
Operata Platform CX Observability features for IT, Ops, and CX teams
Reduce Mean-Time-To-Resolve (MTTR) and gain efficiency
Use CX Observability insights to improve agent productivity while enhancing CX
Receive real-time intelligent guidance for improved AX & CX
Move to CCaaS faster, unearth new insights, and deliver the best possible CX
Operata brings CX Observability to Amazon Connect
Bring CX Observability to Genesys Cloud CX
Bring CX Observability to NICE CXone
Operata for Salesforce® Service Cloud Voice™
Operata for ServiceNow® Voice
Operata for Zendesk® Voice
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19 articles in
Fully customizable templated visualization, reporting for deep data driven insights.
This builds on compatibility with Amazon Connect, Salesforce, Zendesk and ServiceNow with more CCaaS platforms to come…
Introducing Playbooks - Curated dashboards for best practice technical & operational insights.
Helping you act faster when issues arise and efficiently use the data to focus efforts that significantly impact your Customer & Agent Experiences.
By combining Jabra's new headset range, the Engage 50 II, with the Operata Collector for Chrome, audio performance is monitored in real-time, delivering contextual feedback to agents during calls on issues impacting customer experiences.
Operata launches our CX observability platform for multiple cloud contact centers
It's been a big year in CX with another ahead.
The Operata Collector, a browser-based data collector and agent messenger for alerting and reporting issues is now accessible through Edge Add-on in addition to Google's Chrome Store.
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