Fully customizable templated visualization, reporting for deep data driven insights.

This builds on compatibility with Amazon Connect, Salesforce, Zendesk and ServiceNow with more CCaaS platforms to come…

Introducing Playbooks - Curated dashboards for best practice technical & operational insights.

Helping you act faster when issues arise and efficiently use the data to focus efforts that significantly impact your Customer & Agent Experiences. 

By combining Jabra's new headset range, the Engage 50 II, with the Operata Collector for Chrome, audio performance is monitored in real-time, delivering contextual feedback to agents during calls on issues impacting customer experiences.

Operata launches our CX observability platform for multiple cloud contact centers

It's been a big year in CX with another ahead.

The Operata Collector, a browser-based data collector and agent messenger for alerting and reporting issues is now accessible through Edge Add-on in addition to Google's Chrome Store.