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CX

Thoughts and discussions on Customer Experience

19 articles in CX

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Operata teams with AWS as Select Technology Partner

Coming together through APN sees Operata and AWS deepen our alliance.

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Call quality impacts patient outcomes - Everlight Case Study

Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.

Our new release 'Diva' - introducing the flexible data canvas for mission-critical CCaa...

Fully customizable templated visualization, reporting for deep data driven insights.

The new Operata release 'Buffa' is here. Cloud Contact Center Assurance 🤖 and more!

Operata have launched our all new Assurance toolkit - end-to-end CX Baseline, CX Heartbeat and Performance Testing.

Our new release 'Cadenza' is here. Data Exchange 🔀 for Amazon EventBridge and more!

We've launched our all new Operata Data Exchange for Amazon Eventbridge!

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Securing Security - Australian Government Case Study

A prominent Australian Government Agency has a key role in Australia’s cyber defence, providing monitoring, advice and information to individuals, businesses and critical infrastructure operators.

The new Operata release 'Aria' 🎶 is here. Agent Experience Monitoring and more!

Operata have launched our all new Agent Experience Monitoring and Chrome extension, that unlocks Operata superpowers for salesforce.com, Zendesk, ServiceNow and more.

See Operata in action.

Lock in some time with a Product Specialist.

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