Operata have launched our all new Agent Experience Monitoring and Chrome extension, that unlocks Operata superpowers for salesforce.com, Zendesk, ServiceNow and more.

Operata have launched our all new Assurance toolkit - end-to-end CX Baseline, CX Heartbeat and Performance Testing.

Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.

We've launched our all new Operata Data Exchange for Amazon Eventbridge!

This builds on compatibility with Amazon Connect, Salesforce, Zendesk and ServiceNow with more CCaaS platforms to come…

A prominent Australian Government Agency has a key role in Australia’s cyber defence, providing monitoring, advice and information to individuals, businesses and critical infrastructure operators.

The differences between ITU objective quality scoring standards and why you should care.

Let’s be honest - measuring actual CX/AX is a tricky business. With so many moving parts to a modern Contact Center service, it is difficult knowing what to monitor, what matters, and what doesn’t. Even if we have an ocean of data available to us, how do we know if the customer indeed did have an exceptional experience - or, more to the point, when they did not?