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Our new platform release ‘Harmony' is here 🎶 - AI-Powered Copilots and Featured Insights. Read the post

Operata's ‘Harmony’ Release Launches AI-Powered Copilots and Featured Insights

Our latest release introduces AI-powered CX Observability copilots fueled by a trillion contact center data points.

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For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
Operata adds ‘people experience’ insights to its CX Observability platform

“For Operata customers, delivering the best possible customer experience is their top priority,” said Romilly Blackburn, CEO and Co-founder, Operata. “Our correlated CX Observability data is driving unprecedented improvements in CCaaS time to value, service performance, and customer outcomes.”

Why enterprises need observability: a customer and agent communicating across a variety of network and infrastructure elements.
Why Enterprises Need CX Observability

A CX Observability platform is complementary to your CCaaS solution and provides unique experience insights to your entire organization.

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How Continuous Monitoring Improves Customer Experience

Continuous monitoring of voice interactions in real time is a fundamental requirement for any call center, and cloud contact centers in particular.

Our all-new Operata platform release - ‘Forte'.

New agent and customer interaction insights for deeper CX observability. 

Operata Collector for Edge released.

The Operata Collector, a browser-based data collector and agent messenger for alerting and reporting issues is now accessible through Edge Add-on in addition to Google's Chrome Store.

Cementing :) Agent Performance - Boral Case Study

Driving increased CSAT through better audio quality.

Au revoir 2022.

It's been a big year in CX with another ahead.

See Operata in action.

Lock in some time with a Product Specialist.

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