Operata's ‘Harmony’ Release Launches AI-Powered Copilots and Featured Insights

Our latest Operata Platform release adds innovative ‘people experience’ insights for comprehensive CX Observability.

“For Operata customers, delivering the best possible customer experience is their top priority,” said Romilly Blackburn, CEO and Co-founder, Operata. “Our correlated CX Observability data is driving unprecedented improvements in CCaaS time to value, service performance, and customer outcomes.”

A CX Observability platform is complementary to your CCaaS solution and provides unique experience insights to your entire organization.

Continuous monitoring of voice interactions in real time is a fundamental requirement for any call center, and cloud contact centers in particular.

New agent and customer interaction insights for deeper CX observability. 

The Operata Collector, a browser-based data collector and agent messenger for alerting and reporting issues is now accessible through Edge Add-on in addition to Google's Chrome Store.

Driving increased CSAT through better audio quality.

It's been a big year in CX with another ahead.