View by:
Operata Achieves SOC 2 Type 1 Certification
We are pleased to announce that Operata has achieved SOC2 Type 1 certification, marking a significant milestone inour ongoing commitment to security, compliance, andoperational excellence. This certification highlights ourdedication to providing our customers with the higheststandards of information security, data protection and reliability.
OUR LATEST ARTICLES
Operata provides a purpose-built CX Observability platform that is like “Datadog for cloud contact centers”
To get the most out of Amazon Connect and accelerate your time-to-value, you need to verify that your systems and processes are up to the task.
Without adequate CX Observability tooling, contact centers are overlooking a key technical issue affecting call quality.
QA is a fundamental customer service practice for organizations seeking to outpace their rivals by delivering exceptional customer experiences
Our latest Operata Platform release adds innovative ‘people experience’ insights for comprehensive CX Observability.
“For Operata customers, delivering the best possible customer experience is their top priority,” said Romilly Blackburn, CEO and Co-founder, Operata. “Our correlated CX Observability data is driving unprecedented improvements in CCaaS time to value, service performance, and customer outcomes.”
A CX Observability platform is complementary to your CCaaS solution and provides unique experience insights to your entire organization.
Continuous monitoring of voice interactions in real time is a fundamental requirement for any call center, and cloud contact centers in particular.