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Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24) for Advancing Customer Experience with CX Observability
CX Observability monitors signals in technical, operational, and experience data in real-time calls and interactions to spark actions that optimize contact center performance.
OUR LATEST ARTICLES
To get the most out of Amazon Connect and accelerate your time-to-value, you need to verify that your systems and processes are up to the task.
Without adequate CX Observability tooling, contact centers are overlooking a key technical issue affecting call quality.
QA is a fundamental customer service practice for organizations seeking to outpace their rivals by delivering exceptional customer experiences
Our latest Operata Platform release adds innovative ‘people experience’ insights for comprehensive CX Observability.
“For Operata customers, delivering the best possible customer experience is their top priority,” said Romilly Blackburn, CEO and Co-founder, Operata. “Our correlated CX Observability data is driving unprecedented improvements in CCaaS time to value, service performance, and customer outcomes.”
A CX Observability platform is complementary to your CCaaS solution and provides unique experience insights to your entire organization.
Continuous monitoring of voice interactions in real time is a fundamental requirement for any call center, and cloud contact centers in particular.
New agent and customer interaction insights for deeper CX observability.