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We are pleased to announce that Operata has achieved SOC2 Type 1 certification, marking a significant milestone inour ongoing commitment to security, compliance, andoperational excellence. This certification highlights ourdedication to providing our customers with the higheststandards of information security, data protection and reliability.
OUR LATEST ARTICLES
New agent and customer interaction insights for deeper CX observability.Â
The Operata Collector, a browser-based data collector and agent messenger for alerting and reporting issues is now accessible through Edge Add-on in addition to Google's Chrome Store.
Driving increased CSAT through better audio quality.
It's been a big year in CX with another ahead.
Operata launches our CX observability platform for multiple cloud contact centers
By combining Jabra's new headset range, the Engage 50 II, with the Operata Collector for Chrome, audio performance is monitored in real-time, delivering contextual feedback to agents during calls on issues impacting customer experiences.
Helping you act faster when issues arise and efficiently use the data to focus efforts that significantly impact your Customer & Agent Experiences.Â
Introducing Playbooks - Curated dashboards for best practice technical & operational insights.