This website or its third-party tools use cookies, which are necessary for its functioning and required to achieve the purposes illustrated in the privacy policy. You accept the use of cookies by closing or dismissing this notice, by clicking a link or button or by continuing to browse otherwise. Learn more

Our new platform release ‘Harmony' is here 🎶 - AI-Powered Copilots and Featured Insights. Read the post

Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24) for Advancing Customer Experience with CX Observability

CX Observability monitors signals in technical, operational, and experience data in real-time calls and interactions to spark actions that optimize contact center performance.

Read More

OUR LATEST ARTICLES

operata-year-review.webp
Au revoir 2022.

It's been a big year in CX with another ahead.

multi-ccaas-operata-1669886379.png
The world’s 1st multi-cloud CX observability platform

Operata launches our CX observability platform for multiple cloud contact centers

jabra-operata-hero.png
Operata & Jabra partnership

By combining Jabra's new headset range, the Engage 50 II, with the Operata Collector for Chrome, audio performance is monitored in real-time, delivering contextual feedback to agents during calls on issues impacting customer experiences.

banner.png
All new Playbooks

Helping you act faster when issues arise and efficiently use the data to focus efforts that significantly impact your Customer & Agent Experiences. 

Encore-release-operata.png
Announcing our all-new Operata platform release - ‘Encore.'

Introducing Playbooks - Curated dashboards for best practice technical & operational insights.

Agent and metrics illustration
Metrics to create winning customer and agent experiences

Let’s be honest - measuring actual CX/AX is a tricky business. With so many moving parts to a modern Contact Center service, it is difficult knowing what to monitor, what matters, and what doesn’t. Even if we have an ocean of data available to us, how do we know if the customer indeed did have an exceptional experience - or, more to the point, when they did not?

Hello-USA.png
Operata Unlocks the Best Customer Experiences in the USA!

Australia’s ‘CX performance’ company, Operata, is accelerating the US launch of its business, following international uptake of its real-time performance and experience monitoring platform and major contact center customer wins in the UK and US

See Operata in action.

Lock in some time with a Product Specialist.

Bald man pointing illustration