New agent and customer interaction insights for deeper CX observability.
OUR LATEST ARTICLES
Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.
Coming together through APN sees Operata and AWS deepen our alliance.
A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.
Driving increased CSAT through better audio quality.
We are excited to announce the launch of Operata for Amazon Connect. Now GA.
The differences between ITU objective quality scoring standards and why you should care.