This website or its third-party tools use cookies, which are necessary for its functioning and required to achieve the purposes illustrated in the privacy policy. You accept the use of cookies by closing or dismissing this notice, by clicking a link or button or by continuing to browse otherwise. Learn more

Our new platform release ‘Forte' is here 🎉 - New agent and customer interaction insights for deeper CX observability Read the post

Our all-new Operata platform release - ‘Forte'.

New agent and customer interaction insights for deeper CX observability. 

Read More

OUR LATEST ARTICLES

operataaws-1573006325.png
Operata teams with AWS as Select Technology Partner

Coming together through APN sees Operata and AWS deepen our alliance.

asset-3-1572323268.png
"First impressions count" - Insurance Case Study

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

operata-telstra.png
CSAT is directly related to voice quality - Telstra Case Study

Driving increased CSAT through better audio quality.

amazon-connect-operata-1570494810.png
Just shipped! Operata for Amazon Connect

We are excited to announce the launch of Operata for Amazon Connect. Now GA.

polqavspesq-1570489613-1612310475.png
POLQA Vs PESQ

The differences between ITU objective quality scoring standards and why you should care.

See Operata in action.

Lock in some time with a Product Specialist.

Bald man pointing illustration