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Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24) for Advancing Customer Experience with CX Observability
CX Observability monitors signals in technical, operational, and experience data in real-time calls and interactions to spark actions that optimize contact center performance.
OUR LATEST ARTICLES
The Operata Collector, a browser-based data collector and agent messenger for alerting and reporting issues is now accessible through Edge Add-on in addition to Google's Chrome Store.
Driving increased CSAT through better audio quality.
It's been a big year in CX with another ahead.
Operata launches our CX observability platform for multiple cloud contact centers
By combining Jabra's new headset range, the Engage 50 II, with the Operata Collector for Chrome, audio performance is monitored in real-time, delivering contextual feedback to agents during calls on issues impacting customer experiences.
Helping you act faster when issues arise and efficiently use the data to focus efforts that significantly impact your Customer & Agent Experiences.Â
Introducing Playbooks - Curated dashboards for best practice technical & operational insights.
Let’s be honest - measuring actual CX/AX is a tricky business. With so many moving parts to a modern Contact Center service, it is difficult knowing what to monitor, what matters, and what doesn’t. Even if we have an ocean of data available to us, how do we know if the customer indeed did have an exceptional experience - or, more to the point, when they did not?