Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.

The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.

Operata have launched our all new Agent Experience Monitoring and Chrome extension, that unlocks Operata superpowers for salesforce.com, Zendesk, ServiceNow and more.

Operata have launched our all new Assurance toolkit - end-to-end CX Baseline, CX Heartbeat and Performance Testing.

Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.

We've launched our all new Operata Data Exchange for Amazon Eventbridge!

Fully customizable templated visualization, reporting for deep data driven insights.

This builds on compatibility with Amazon Connect, Salesforce, Zendesk and ServiceNow with more CCaaS platforms to come…