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Agent Experience

What matters in Agent Experience

16 articles in Agent Experience

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Call quality impacts patient outcomes - Everlight Case Study

Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.

Our new release 'Diva' - introducing the flexible data canvas for mission-critical CCaa...

Fully customizable templated visualization, reporting for deep data driven insights.

The new Operata release 'Buffa' is here. Cloud Contact Center Assurance 🤖 and more!

Operata have launched our all new Assurance toolkit - end-to-end CX Baseline, CX Heartbeat and Performance Testing.

Our new release 'Cadenza' is here. Data Exchange 🔀 for Amazon EventBridge and more!

We've launched our all new Operata Data Exchange for Amazon Eventbridge!

The new Operata release 'Aria' 🎶 is here. Agent Experience Monitoring and more!

Operata have launched our all new Agent Experience Monitoring and Chrome extension, that unlocks Operata superpowers for salesforce.com, Zendesk, ServiceNow and more.

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POLQA Vs PESQ

The differences between ITU objective quality scoring standards and why you should care.

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Introducing the world’s 1st multi-cloud CX observability platform

This builds on compatibility with Amazon Connect, Salesforce, Zendesk and ServiceNow with more CCaaS platforms to come…

See Operata in action.

Lock in some time with a Product Specialist.

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