OUR LATEST ARTICLES
Dancing the POLQA - Phase Pacific Case Study

Dancing the POLQA - Phase Pacific Case Study

Operata worked with Phase Pacific to deliver objective audio quality scoring for cloud contact centers.

Article by 
Romilly Blackburn
Published in 
Case Study
National Coronavirus Helpline - Healthdirect Australia Case Study

National Coronavirus Helpline - Healthdirect Australia Case Study

Healthdirect Australia had to act quickly to ensure the National Coronavirus Helpline could meet expected demand.

Article by 
Romilly Blackburn
Published in 
Case Study
Announcing our 1st CEO.

Announcing our 1st CEO.

Rapid growth sees our founders doubling down on Operata.

Article by 
Published in 
Company
Black Lives Matter.

Black Lives Matter.

It's time for us to speak up.

Article by 
Romilly Blackburn
Published in 
Company
Operata SaaS products launch on new AWS Marketplace for ANZ.

Operata SaaS products launch on new AWS Marketplace for ANZ.

Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace

Article by 
Romilly Blackburn
Published in 
Agent Experience
Supporting the fight against COVID-19

Supporting the fight against COVID-19

Operata is now free to non-for-profits leading COVID-19 projects.

Article by 
Romilly Blackburn
Published in 
CX
Whitepaper: Total Economic Benefit of Operata

Whitepaper: Total Economic Benefit of Operata

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

Article by 
Romilly Blackburn
Published in 
Whitepapers
Operata teams with AWS as Select Technology Partner

Operata teams with AWS as Select Technology Partner

Today, we are pleased to announce that Operata joins the AWS Partner Network (APN) as a Select Technology Partner.

Article by 
Romilly Blackburn
Published in 
Agent Experience
CSAT is directly related to voice quality - Telstra Case Study

CSAT is directly related to voice quality - Telstra Case Study

How Australia's largest Telco are measuring and reporting on voice quality using cloud-native tools.

Article by 
Romilly Blackburn
Published in 
Case Study
Get Started

Ready to bring CX Observability to your contact center?

See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.

Book a Demo