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Our new platform release ‘Harmony' is here 🎶 - AI-Powered Copilots and Featured Insights. Read the post

Andy Scott

5 articles by Andy Scott

Reciprocity Transforms Contact Center Operations with CX Observability

Before using Operata, Reciprocity identified several goals and operational challenges they sought to address in their contact center operations.

Operata Collector for Edge released.

The Operata Collector, a browser-based data collector and agent messenger for alerting and reporting issues is now accessible through Edge Add-on in addition to Google's Chrome Store.

Cementing :) Agent Performance - Boral Case Study

Driving increased CSAT through better audio quality.

Au revoir 2022.

It's been a big year in CX with another ahead.

All new Playbooks

Helping you act faster when issues arise and efficiently use the data to focus efforts that significantly impact your Customer & Agent Experiences. 

See Operata in action.

Lock in some time with a Product Specialist.

Bald man pointing illustration