New 'Encore' release is here 🎉 - Playbooks: Curated dashboards for best practice technical & operational insights.. Read the post
operata-romily.png

Romilly Blackburn

With 15+ years experience in voice and messaging SaaS, Romilly is co-founder of Whispir(ASX:WSP) and was it's COO. Recently he was CPO & CMO of Smooch.io (Acq:Zendesk). His background is in enterprise omnichannel, SMS, voice and chat software.

22 articles by Romilly Blackburn

Encore-release-operata.png
Announcing our all-new Operata platform release - ‘Encore.'

Introducing Playbooks - Curated dashboards for best practice technical & operational insights.

Hello-USA.png
Operata Unlocks the Best Customer Experiences in the USA!

Australia’s ‘CX performance’ company, Operata, is accelerating the US launch of its business, following international uptake of its real-time performance and experience monitoring platform and major contact center customer wins in the UK and US

Operata-Cyber.png
Securing Security - Australian Government Case Study

A prominent Australian Government Agency has a key role in Australia’s cyber defence, providing monitoring, advice and information to individuals, businesses and critical infrastructure operators.

Our new release 'Diva' - introducing the flexible data canvas for mission-critical CCaa...

Fully customizable templated visualization, reporting for deep data driven insights.

Amazon-Connect-partner-Social-1632883933.png
Operata joins the AWS ISV Accelerate Program 🤝

Operata joins the AWS ISV Accelerate Program, receiving co-sell support and benefits to easily gain access to millions of active AWS customers with AWS field sellers globally.

Our new release 'Cadenza' is here. Data Exchange 🔀 for Amazon EventBridge and more!

We've launched our all new Operata Data Exchange for Amazon Eventbridge!

operata-everlight.png
Call quality impacts patient outcomes - Everlight Case Study

Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.

BlueSkyBlog.png
Introduction: Accelerate by Operata 🚀

Announcing our all new, free 14 Day rapid adoption program.

See Operata in action.

Lock in some time with a Product Specialist.

Bald man pointing illustration