Operata

Romilly Blackburn

With 15+ years experience in voice and messaging SaaS, Romilly is co-founder of Whispir(ASX:WSP) and was it's COO. Recently he was CPO & CMO of Smooch.io (Acq:Zendesk). His background is in enterprise omnichannel, SMS, voice and chat software.

5 articles by Romilly Blackburn

Operata teams with AWS as Select Technology Partner

Coming together through APN sees Operata and AWS deepen our alliance.

"First impressions count" - Insurance Case Study

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

“CSAT is directly related to the quality of the conversation” - Telco Case Study

Driving increased CSAT through better audio quality.

Just shipped! Operata for Amazon Connect

We are excited to announce the launch of Operata for Amazon Connect. Now GA.

POLQA Vs PESQ

The differences between ITU objective quality scoring standards and why you should care.

Romilly Blackburn

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