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Our new platform release ‘Harmony' is here 🎶 - AI-Powered Copilots and Featured Insights. Read the post
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Romilly Blackburn

With 15+ years experience in voice and messaging SaaS, Romilly is co-founder of Whispir(ASX:WSP) and was it's COO. Recently he was CPO & CMO of Smooch.io (Acq:Zendesk). His background is in enterprise omnichannel, SMS, voice and chat software.

26 articles by Romilly Blackburn

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Operata's ‘Harmony’ Release Launches AI-Powered Copilots and Featured Insights

Our latest release introduces AI-powered CX Observability copilots fueled by a trillion contact center data points.

Operata Platform Grandioso Release: For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
Our Latest Operata Platform Release: ‘Grandioso'

Our latest Operata Platform release adds innovative ‘people experience’ insights for comprehensive CX Observability.

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Our all-new Operata platform release - ‘Forte'.

New agent and customer interaction insights for deeper CX observability. 

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The world’s 1st multi-cloud CX observability platform

Operata launches our CX observability platform for multiple cloud contact centers

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Announcing our all-new Operata platform release - ‘Encore.'

Introducing Playbooks - Curated dashboards for best practice technical & operational insights.

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Operata Unlocks the Best Customer Experiences in the USA!

Australia’s ‘CX performance’ company, Operata, is accelerating the US launch of its business, following international uptake of its real-time performance and experience monitoring platform and major contact center customer wins in the UK and US

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Securing Security - Australian Government Case Study

A prominent Australian Government Agency has a key role in Australia’s cyber defence, providing monitoring, advice and information to individuals, businesses and critical infrastructure operators.

Our new release 'Diva' - introducing the flexible data canvas for mission-critical CCaa...

Fully customizable templated visualization, reporting for deep data driven insights.

See Operata in action.

Lock in some time with a Product Specialist.

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